Logging in is more secure than ever

Security and protection are vital features when it comes to banking.

On December 13, 2023, we launched a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone.

Your enrollment in this new security feature is required.

How to get started

For future identity verifications, all we need is a phone number. When you log into your Online Banking account through our website or Mobile Banking app, you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.

You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking.

How the security feature will work

The new security feature will only be activated if it detects a login attempt that falls outside of how an account holder typically logs in. When this happens, the user will be prompted to enter a passcode during login. The passcode will be sent to the phone number you set up previously. You will need to enter the passcode to complete their login.

We continue to look for ways to improve the security of our online services.
Questions? Please contact us at 888-651-7466 or stop into any of our convenient locations.